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Sunday, March 26 • 1:00pm - 5:00pm
How May I Help You? Benefits of Focusing on Services Instead of Products

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This session will outline and describe why becoming more service focused (vs. product oriented) increases your value to clients or an organization, improves your chances for advancement, and sets you apart from others with similar skills or experience. The result is you become a highly sought after and indispensable resource that others seek out for support.  

Come learn differences between product and service skills, see what service looks like for technical communication, and discover how becoming service oriented can transform your position and perception in an organization. Join us to find out how you can be seen by others as offering something unique, important, and useful in the company. You will understand the benefits plus hear some tips and lessons learned from someone who has implemented a service approach to elevate their exposure and boost their career.

Speakers
avatar for Todd DeLuca

Todd DeLuca

Technical Communications Manager, Black Knight Financial Services
Todd DeLuca has over 15 years of experience as a technical communicator and currently manages a remote team of technical writers in the US and India. His professional background includes graphic design, editing, client communication, and software development documentation. Todd is an STC Associate Fellow and Conference Chair for the 2017 Summit. He was President of the Philadelphia Metro Chapter president and has written articles for the STC... Read More →



Sunday March 26, 2017 1:00pm - 5:00pm
2140 Rochester Institute of Technology (Louise Slaughter Hall - 078)

Attendees (13)